Enfield reviews ...
YA, LOOKS LIKE THEY SUCK !
1.0 star rating
Terrible customer service, was very rude and hung up on us after we said thank you and weren't interested. Very disappointed and do not buy.
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1.0 star rating
Horrendous post sale support. Once they close the deal they couldn't care less about helping you. Every time I call it seems like such a bother for them to even answer the phone. Rude, lazy, and unprofessional. Go somewhere else...
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1.0 star rating
Horrible customer service, kept getting put on hold and then was told they were closed until monday (call date SAT) and horrible when it comes to ordering parts through them. Its been almost two weeks and my parts still havnt arrived at Enfield even though I called Friday and was told they would arrive Friday afternoon. WOULD NOT RECOMMEND. Order your parts online through someone else
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1.0 star rating
I really hate to leave a bad review cause I know how hard it is to run a business, and always have perfect customer service. That being said I have been in numerous times, and had numerous poor experiences, and seeing the others reviews that echo my own experience i feel its warranted. three trips for three tries to cut klr250 keys. they finally made me bring the bike there to let them try. Being hung up on while holding for parts twice today.... I only keep trying cause they are the only kawi dealer within 30 miles. One time the lady was reaming someone out and it was audible from the entire sales floor. some of them are nice, but you really can't bank on a good experience here. Sorry to say.
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I am a long time motorcycle enthusiast and have bought bikes from Enfield more than once. In the last month I purchased a new Titan snowmobile trailer from Enfield and I could have bought one elsewhere for less however I wanted to support a local dealer. When I went to pick up the trailer I decided to purchase a spare tire and spare tire mount and two atv tubes(again much more expensive than if I had bought online, I mention this to stress that we we have choices) and add it to my bill. A couple weeks later I get around to installing the tube and see that they sold me the wrong stem type(it was rubber and you need a metal stem with nuts to stop the tube from shearing the stem off) I decided to try it anyway and after one ride it sheared the stem. I returned to the store today to exchange the other tube which I didnt open for the correct one and was told I couldn't because it was over 10 days. I asked the parts guy to check with the owner and explained I just purchased the trailer etc... he left and came back in a few minutes to tell me the owner said we do not take back tubes.I left the dealership without a refund or exchange extremely dissapointed. I left the tube there too.....apparently they need the money more than me.
I am at a total loss for words. It blows my mind that this business is so short sighted and can't see that they lost a customer. I will never set foot in that dealership again and neither will my friends. That $30 tube is going to cost them thousands. Foolish.
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there was 3 good reviews, but they were buying something reviews . wait till they take it back :crying: