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Yeah i ordered 2 exhaust systems from them.

Arrived to AU in around 2 weeks. It does have a dodgy feel to it though.
 

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Discussion Starter · #6 ·
No clue? They are Israeli based with a warehouse stated as being in Cali. Hopefully, you'll get tracking information for your order soon.
No tracking info yet. Monday will be 2 weeks since I placed my order. They emailed me a tracking number and said it was shipped USPS over a week ago. USPS doesn't recognize the tracking number. I'll give it another week then contact my credit card company.
 

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at least its all through paypal, I think you have 40 days before its too late to file a claim but check incase im wrong so you don't loose a chance to get money back

sometimes sellers will print a label and you get notified automatically
doesn't mean its shipped, just the label printed

you can also tell by the tracking number which country its shipped from, usually china will have a cn at the end of the numbers

or worse just a short string of numbers that is not usps issued
and its like the slowest postage that you can't really track
sometimes if you find out the country those ship from they have there own tracking you can enter the number and see whats going on at least in that country, once it arrives in the usa the tracking sort of stops
 

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The leo vince exhaust is really loud. I bought 1 for my wife's bike.

Ended up getting the tyga pipe for my bike. It is perfect !
 

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sent email asking if my item shipped, or if I need to expect any shipping delays

never heard back

been 7 days since I ordered
 

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whats up with that
why not answer my email

This is what I hate about dealing with overseas
customer service isn't the best sometimes

now I need to decide how long to wait before filing a claim

no need for anyone to have my money for months making interest off of it and then never ship anything
 

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Discussion Starter · #14 ·
whats up with that
why not answer my email

This is what I hate about dealing with overseas
customer service isn't the best sometimes

now I need to decide how long to wait before filing a claim

no need for anyone to have my money for months making interest off of it and then never ship anything
The same argument I had with them when they finally returned my email. I'm tempted to post the email exchange here. The issue I have is the lack of commitment from them. Their website states that items are shipped with 48 hours and you will receive a tracking number at the time of shipment. After more than 12 days and several email attempts I received a tracking number that USPS had no record of. It also states on their website that items are shipped from a warehouse in California to us addresses. apparently that is untrue as well, since I checked the tracking number today and as of 2 days ago my package is in a "processing facility" in Bangkok Thailand.

Since this was a paypal transaction, you have up to 180 days to file a claim. I'll give it another week or so and decide from there what to do.
 

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where on the website did it say about the shipping times
because I tried looking before buying anything to see who they were but don't remember seeing that
just saw the Ca warehouse

now maybe they have someone here that takes in a large container and then ships from a Ca address and they are calling it a warehouse, when it could just be a private person shipping from there house
and maybe its every xxxx weeks that a shipment comes in to that Ca warehouse





also was the email address they sent to you the same one on paypal and listed on the website
if not can you pm me there email address


im not really patient when waiting for parts
but I could be if I get good communication and its a way to build trust with the seller

sure they may be hot stuff when they ship in taiwan
but maybe they need to step up there game when it comes to shipping to the USA
 

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Discussion Starter · #16 ·
where on the website did it say about the shipping times
because I tried looking before buying anything to see who they were but don't remember seeing that
just saw the Ca warehouse

now maybe they have someone here that takes in a large container and then ships from a Ca address and they are calling it a warehouse, when it could just be a private person shipping from there house
and maybe its every xxxx weeks that a shipment comes in to that Ca warehouse


also was the email address they sent to you the same one on paypal and listed on the website
if not can you pm me there email address

im not really patient when waiting for parts
but I could be if I get good communication and its a way to build trust with the seller

sure they may be hot stuff when they ship in taiwan
but maybe they need to step up there game when it comes to shipping to the USA
The shipping time was from the email that gets sent when your paypal transaction completes. It's an automated form email.

Use the email address listed on their website. Do not use the form on their website, you will never get an answer.
 

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I checked my email when I bought, only one I got was from paypal
but it does not state anything about shipping times
never got any email from the actual store saying I ordered anything


I also took screen shots after paying to have another receipt from the website screen
nothing about shipping times on those either


I have sent 1 email using there paypal address
and one through the site

guess I need to email them daily until I hear back
 

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I see they have Facebook
but I don't

anyone care to message them this page
so they can see some people have already complained about them


maybe that could help get us some service
 

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well I found a way to get an email back from them quickly
actually got 2 from them

I filed I think a dispute in paypal
I don't think it was a claim, but can't remember
basically I had said items were not received yet, wanted tracking or info if it had shipped


this is what they said



Your e mwips each one has been answered right on time. Check your spam box .

The order has been shipped right on time Within 48 hours

Cp047891971th

And you should get it any day now .

We ship and update pur buyers .

I think you should. Check your spam box before doing that .

from payment tracking number is

Cp047

From Seller - HRP MOTORS9/17/2016 20:46 PDT
Cp047891971th

Track it via usps. Site and please pay attention that info. Updates with delay of up to 72 hours .






if I was sent correct tracking, then it does show it was sent out 2 days after I paid
tracking hasnt changed for 4 days after that


but at least I got a response now


funny I have thousands of trashed emails I don't delete just for reasons like this
I asked them what email address they used
and I will search my trash just incase I somehow erased 3 messages from them
but I highly doubt I will find anything
 

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another response from them from my message to them
they really do message a lot through pay pal, sadly they don't take any time do it through email


From Seller - HRP MOTORS9/17/2016 21:56 PDT
You got it several times sir ..again you are going too far we work with lots of custers never acting like that now you git tracking again hope you saw it hete ...




I had sent a message asking what email they use to message me with
I will take time to search my deleted files to see if they really did send any
my computer is not setup to delete junk automatically
I manually read and delete junk daily
so I know for sure nothing was ever sent, unless they sent to wrong email address


im not trying to call anyone a liar, but it seems like they are calling me one
I go off of proof, prove you sent me messages

Its not like I filed a claim to get money back, I filed a dispute about where is my order
 
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